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For additional technical support, please email our Help Desk at elearning@ncsc.org. For expedited assistance please call: 1(800)616-6206. Help Desk support is available Monday through Friday between the hours of 8:30 a.m. through 5:00 p.m. eastern time. All messages will be replied to within a 24 hour period. Holiday schedules vary.

Welcome to the NCSC Online System Tune-up. This page will help you configure your system for the optimal settings required for your Web courses. If you have additional technical questions, please contact our Help Desk at elearning@ncsc.org or visit our Frequently Asked Questions (FAQ) section.

Systems Requirements Windows

Systems Requirements Macintosh

Which Browser Should I Use?

For the best eLearning experience we recommend using a laptop or desktop computer with one of the following most up-to-date browsers:
 
Note: To determine which version of (and to update) Mozilla Firefox or Google Chrome on your Windows or Mac computer --> select Firefox, --> then About or select Chrome --> then About Google Chrome.

Windows

Macintosh

Other web browsers such as Microsoft Internet Explorer or Edge Safari, have known incompatibilities. Older web browsers will not work.
 

Note: You may get unexpected results if you use two browser windows to access the same tool at the same time. For best results, use one browser window to work in your course.

Setting Your Browser Cache

When you are using a dynamic website like elearning.ncsc.org, web browsers might show you an outdated version of a page (what is called a "cached" version of the page). See the "Setting your browser cache" page.

 

Frequently Asked Questions (FAQ)

Why am I having trouble using Sakai on my Mac?

How do I go back to a tool’s main screen?

Why can't I open the slides or the .pdf documents?

Why am I having difficulty viewing, playing or hearing videos?

Why am I having trouble using Sakai on my Mac?

Sakai is incompatible with Microsoft Internet Explorer or Edge.

How do I go back to a tool’s main screen?

Most tools have a start or main screen. The main screen is the screen that you see when you open the tool for the first time. For example, the Lesson Unit tool’s main screen shows all of the Lesson Units listed as a table of contents, but once you click on a Lesson Unit, you drill down deeper into the course into a particular lesson (with video, powerpoints, etc.). How do you get back to that main page where the table of content exists? You simply click on the button next to the tool title to return to the main screen of that tool.

Why can't I open the slides or the .pdf documents?

Some organizations' networks or security settings block the ability to download .pdf files (slides and other documents used in our courses). If you are having difficulty opening these files, please check with your IT Help Desk for assistance in adjusting these settings.

Why am I having difficulty viewing, playing or hearing videos?

If you cannot see the video, but hear audio and see slides, you may have low bandwidth. This generally occurs with Dial-Up users. The Windows Media player will control this automatically. As more bandwidth becomes available, so will the video.

If you have slides but no audio/video, your IT department, ISP, hotel etc., is most likely blocking port 1755 or one of the streaming video ports. You may need to call your ISP or in-house IT staff and address this accordingly.

If you cannot hear the presentation, please check your volume controls. There are 3 areas you may find volume controls: inside the presentation window, just below the video area, is the Media Player volume control. If you find that you cannot adjust the volume, try clicking the speaker icon twice to mute, and then un-mute the volume. The + and - volume controls should now be available.

Go to Control Panel >> Sounds & Audio Devices. Adjust the volume slider and confirm that Mute is not selected. Speakers >> Your speakers may have a physical volume control dial or knob that you can use to increase or decrease the volume level.

If you cannot view the video at all, your organization's firewall may be blocking the video. The systems fails over port 80 in most cases. However, ports 554 and 1755 should be opened for streaming video into office environments. Please check with your IT Help Desk for assistance in adjusting these settings. Another option involves adjusting the settings in your Windows Media Player over to HTTP. In order to accomplish this, please download and follow the instructions on this .pdf document.


 
Need additional help? Contact us at: elearning@ncsc.org